![]() Wishing you a wonderful rest of the week, LHCbz. I'm only a post away if I can be of additional assistance or need more help with QuickBooks. This will provide us with links on how to manage your company income as well as other customer-related concerns. ![]() We can visit the following write-up: Sales and customers. Fill out the other fields as you see fit, then hit Save and close.Īfter that, we can follow the steps above in linking the transactions.Enter how much you want to refund in the Amount field.On the first line of the Category column, select Accounts Receivable.From the Payment account ▼ dropdown, select the bank account where you deposited the overpayment to.Select the customer you want to refund from the Payee ▼ dropdown.Click + New in the left panel and choose Expense or Cheque.To ensure we can link the expense to the customer's credit memo, we'll need to make sure that the Accounts Receivable is being used to your expense transaction. Thanks for getting back and providing us screenshots, LHCbz. I'll also hear you out if you have other concerns in managing your invoices and credit note entries in QuickBooks. If you need more help with recording your customer’s refund, please let me know and I'll lend a hand. This will walk you through how to return your customer’s money according to various scenarios. If you’ll want to review the process outlined above, you can check out the Refund a customer’s overpayment or credit section from this article: Record a customer refund in QuickBooks Online. Make sure the payment is equal to the open balance, then select Save and close.Under the Outstanding Transaction section, select the checkbox for the Expense or Cheque you created when recording the refund.Select the customer you wanted to refund using the cheque or expense.Go to the + New, then select Receive payment.I would also like to clarify that we can link a cheque or expense to the customer’s credit. This reduces your bank's balance and offsets the customer's open credit, overpayment or prepayment. I also agree that you’ll need to record a refund to your customer using Cheque or Expense, since they want to redeem their remaining credits. Don’t worry, I’ll help you get back to business with ease. In this case, the steps you provided above doesn’t apply to your situation. The article you’ve shared above is for the US customers. Let's work together and clean up those expense and credit on file. I also appreciate your effort to search for an article and reach out to our Support Team. I understand the importance of having your entries properly recorded in accordance to when they are paid. I wish you didn’t have to go through all these hurdles, I'll take it from here and ensure you'll be able to correct the entries to refund your customer. We need to do the same thing, it makes no sense that QBO doesn't have this basic functionality. They create a refund (it's defective, you're not exchanging it for a new one because they all have the same problem) and then they process the money through the credit card machine back into your account. If you go to a store because a product is defective, they don't do some convoluted multi-step expense process. ![]() How do I create a payment based on and linked to the credit memo? The desktop version used to be able to do it. ![]() Balance should be 0 as they will cancel each other out.īut there is NO item to allocate this. ![]() Add the Customer and choose the Payment method and Deposit to.ġ0. Next, go to + New and select Receive payment.ĩ. The instructions in the above article state:Ĩ. Yet this expense does not show up in the customer's account, so now I have both the credit on file and the expense both coming out of the liability account. Tech support made me create an expense and pay the customer back that way. No, that would either increase my income or the liabilities, and null out the credit that we actually need to pay. He kept insisting that I needed to create a brand new invoice and apply the credit towards that invoice. However, based on my conversation with someone in QB tech support, there is no way for QBO to link a cheque to said customer to the credit. Both the income and liability accounts are increased.Ģ) Months or years go by, the tax years are closedĥ) Journal entry created to move the $ from the liability account to cover the repair expensesĦ) Credit memo created for the balance of the deposit to be returned to the tenant, creating a negative balance on the customer's account, which is correctħ) We now need to pay this customer back based on this credit memo. This article on refunding a customer is very confusing for refunding a customer after the invoice has been paid, and the second part of the instructions don't work.ġ) Tenant pays first month's rent plus a deposit. ![]()
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